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FAQS

Welcome to FAQs – The who, what and why of HEBE LIFE

Here you will find answers to the most frequently asked questions about HEBE LIFE®, our products and services. Simply select a category below to get started and we hope that you will find what you are looking for.

If you can’t find what you are looking for or have any further questions, please contact us and one of our experts will be in touch with you soon!

HEBE LIFE

What are nutricosmetics?

Nutricosmetics are ingestible clinically researched beauty ingredients that support beauty from within. By targeting the inner building blocks responsible for outward appearance, these exciting substances help to promote healthier and younger-looking skin from the inside out!

What makes HEBE LIFE premium?

HEBE LIFE searches all four corners of the world, discovering new natural ingredients and evaluating different scientific approaches to find the most effective combination of ingredients. We work hard to create safe and efficacious formulations that can make a genuine difference to your health.

How are HEBE LIFE supplements different to other supplements on the market?

HEBE LIFE takes inspiration from cutting-edge science while sourcing the best materials that nature has to offer. HEBE LIFE ingredients are supported by studies from some of the top laboratories, universities and scientific institutions around the world. This meeting of science and nature is unique when it comes to supplements.

Who are HEBE LIFE supplements designed for?

HEBE LIFE supplements are designed for those who understand the importance of a healthy and active lifestyle. Whether you are looking for maintenance, prevention or restoration, HEBE LIFE supplements can give you the daily rejuvenation your body needs.

Is HEBE LIFE suitable for both men and women?

Yes, HEBE LIFE products can be used by men and women of all ages.

Are HEBE LIFE supplements backed by science?

HEBE LIFE uses only the finest natural ingredients that are supported by decades of scientific research and testing. Every ingredient used has been clinically proven to enhance human health and wellbeing. In HEBE LIFE SCIENCE page, we are happy to share materials, claims and provide access to peer-reviewed references and publications for educational purposes only. 

Do HEBE LIFE supplements contain any artificial colours or flavours?

No, all HEBE LIFE supplements are free from artificial colours and flavours.

Are all the ingredients contained in HEBE LIFE formulations recognised by the FDA and EFSA?

Yes, all ingredients used by HEBE LIFE are GRAS approved (Generally Recognised as Safe) and have been declared safe for use by the European Food Safety Authority (EFSA).

What certificates do HEBE LIFE products have?

HEBE LIFE products have a wide range of certificates, including safety data sheets, non-GMO declarations, origin statements and sustainability documents.

Do HEBE LIFE supplements contain any patented ingredients?

Yes, HEBE LIFE supplements contain ingredients with a registered trademark that are protected by the US Patent Law. These ingredients are unique, have been proven to be safe, and are supported by a wealth of clinical research to support their efficacy.

Where do HEBE LIFE products originate?

All the ingrediants used in formulating HEBE LIFE premium supplements originate from nature. For example, the natural astaxanthin contained in Core ASX is derived from marine algae growing in Arctic rock pools in Stockholm Archipelago.

Where are HEBE LIFE products manufactured?

To ensure only the purest ingredients are used and the most cutting edge processes are implemented, HEBE LIFE supplements have implemented a truly international supply chain. For example, the marine algae gathered in The Arctic Rock pools in Stockholm Archipelago is then tested and processed in Sweden by the world’s leading experts in astaxanthin, before it is encapsulated in France by the most innovative global producer of capsule- based products. This ensures that the every aspect of our final product, from the active ingredient to the capsule, to the container to the box you receive is truly second to none.

Have HEBE LIFE supplements been clinically tested?

All ingredients contained in HEBE LIFE supplements are backed by the highest standards of scientific research and testing. For example, the natural astaxanthin contained in Core ASX is supported by over 400 peer-reviewed studies and more than 30 years of scientific research! In HEBE LIFE SCIENCE page, we are happy to share materials, claims and provide access to peer-reviewed references and publications for educational purposes only. 

Are HEBE LIFE supplements Halal?

All of the ingredients contained in the HEBE LIFE formulations are Halal suitable, and all HEBE LIFE products have worldwide Halal certification from The Halal Trust.

SE85

What is in SE85?

SE85 is scientifically formulated rejuvenating supplement that combines high purity grade Hexamethyltetracosa Hexaene (Squalene) with natural astaxanthin (ASX) and natural vitamin E. 

Where do the ingredients come from?

Squalene is a rare isoprenoid molecule. Shark liver contains the highest concentration of squalene found in nature, and the deeper the waters, the richer the squalene content. Astaxanthin is a natural carotenoid from the microalgae Haematococcus pluvialis. It can be found in abundance in Arctic marine environments, as well as in freshwater rock pools all over the world. 

Should I keep SE85 in the fridge?

No, there is no requirement to keep SE85 in the fridge. It just needs to be stored in a cool, dry place out of direct sunlight.

Does SE85 contain any allergens?

Yes, SE85 contains fish so it is not suitable for people with any seafood allshould be avoided by allergy-sufferers. However, SE85 is free from all other allergens, as well as preservatives, sugar, starch, salt, artificial colours and flavours. 

Are the ingredients in SE85 recognised by the FDA and EFSA?

Yes, the ingredients in SE85 are GRAS approved (Generally Recognised as Safe) and have been declared safe for use by the European Food Safety Authority (EFSA).

What are the main benefits of SE85?

SE85 is a cellular rejuvenation supplement that has been shown to improve the health and function of the cells, heart, brain, skin and muscles.

Is SE85 supported by science?

Squalene has been studied by experts since the 1960s and forms the basis of many pharmaceutical vaccines, while the natural astaxanthin contained in SE85 has been featured in over 400 peer-reviewed studies and is backed by more than 30 years of scientific research. 

Who can take SE85?

SE85 can be taken by healthy adults of all ages to help support a healthy and active lifestyle.

Who should not take SE85?

Due to the potency and purity of the ingredients used in HEBE LIFE formulations, we advise you to check with your doctor or physician before taking any supplement if you have a pre-existing or serious underlying medical condition.

Is SE85 suitable for vegetarians?

No, SE85 contains fish. However, the product can be taken by pescatarians. 

Is SE85 suitable for pregnant or breastfeeding women?

Due to the potency and purity of the ingredients, it is advised to check with a doctor before taking this product if you are pregnant or breastfeeding. 

Can SE85 be taken with other supplements?

Yes, SE85 can be taken alongside any other dietary supplement. However, it is advised to check the ingredients list beforehand to ensure that you are not over-consuming certain nutrients, such as vitamins and minerals. 

Can SE85 be taken with antibiotics or other medications?

Due to the potency and purity of the ingredients, it is advised to check with a doctor before taking this product if you are taking any medications, including antibiotics and antidepressants. 

Does SE85 contain safe ingredients?

Yes, all ingredients contained in SE85 have been deemed safe for human consumption. 

What it is meant by ethically sourced?

The squalene contained in SE85 is never the result of direct shark hunting and instead uses sharks that have been accidentally caught by boats fishing for other species. 

How many SE85 capsules should be taken each day?

To achieve the scientifically studied dosages of squalene and astaxanthin, we recommend a daily serving size of 2 capsules. 

When is the best time to take SE85?

SE85 can be taken at any time of day. For optimum absorption, consume either with or shortly after food. 

What happens if I miss my daily dose?

If you forget to take your daily serving of SE85, do not worry! There is no need to double your next dose, simply continue taking the product as normal.

For how long should I be using SE85?

SE85 can be used daily indefinitely. There is no need to stop taking SE85 after a set period of time or to cycle the product ‘on and off’. 

Why is SE85 more expensive that other supplements?

SE85 is a product with the highest levels of quality and efficiency but is also very rare in its commercial availability. The main ingredient Hexamethyltetracosa Hexaene (squalene) is incredibly rare and there is a limited global supply. With no guarantees as to how much can be sourced each year, squalene is one of the most exclusive healthcare ingredients in the entire world. In addition, SE85 contains a natural astaxanthin that has been featured in over 400 peer-reviewed studies, meaning that over 30 years of scientific research has gone into making every single capsule! 

How is SE85 different to other similar supplements on the market?

While squalene is available in a variety of forms, a natural high purity grade is incredibly rare within the dietary supplement industry. By including this in its formulation, SE85 displays level of quality that is previously unseen and inaccessible to regular consumers. Furthermore, SE85 contains a natural form of astaxanthin that is vastly superior to other products when it comes to biological performance, since 95% of the global astaxanthin market uses an inferior synthetic derivative. 

Will I experience any negative side effects when taking SE85?

No, there are no known side effects from any of the ingredients contained in SE85. If negative side effects do occur, please stop taking SE85 immediately and consult with your doctor. 

Is SE85 suitable for both men and women?

Yes, SE85 can be used by men and women of all ages. 

Is SE85 suitable for children?

While there is nothing in the product that may be harmful to children, the potency and purity of the ingredients mean that SE85 should be used by adults only. 

CORE ASX

What is in Core ASX?

Core ASX is a multifunctional cellular protection supplement that contains a combination of natural astaxanthin “ASX” with vitamin C and natural vitamin E. 

Where do the ingredients come from?

Astaxanthin is a natural carotenoid from the microalgae Haematococcus pluvialis. It can be found in abundance in Arctic marine environments, as well as in freshwater rock pools all over the world. Vitamins C and E are two natural antioxidants and are essential to human health. 

Should I keep Core ASX in the fridge?

No, there is no requirement to keep Core ASX in the fridge. It just needs to be stored in a cool, dry place out of direct sunlight. 

Does Core ASX contain any allergens?

No, Core ASX is completely allergen free. It is also free from preservatives, sugar, starch, salt, artificial colours and flavours. 

Are the ingredients in Core ASX recognised by the FDA and EFSA?

Yes, the ingredients in Core ASX are GRAS approved (Generally Recognised as Safe) and have been declared safe for use by the European Food Safety Authority (EFSA). 

What are the main benefits of Core ASX?

Core ASX has been shown to support cellular protection and antioxidant activity, immune response, skin health and anti-aging, muscle performance, cognitive health and eye care. 

Is Core ASX supported by science?

The natural astaxanthin contained in Core ASX has been featured in over 400 peer-reviewed studies and is backed by more than 30 years of scientific research. 

Who can take Core ASX?

Core ASX can be taken by healthy adults of all ages to help support a healthy and active lifestyle. 

Who should not take Core ASX?

Due to the potency and purity of the ingredients used in HEBE LIFE formulations, we advise you to check with your doctor or physician before taking any supplement if you have a pre-existing or serious underlying medical condition.

Is Core ASX suitable for vegetarians?

Yes, Core ASX is suitable for vegetarians. 

Is Core ASX suitable for vegans?

No, Core ASX is not suitable for vegans due to the presence of natural beeswax in the formulation. This is present for its emulsifying properties. 

Is Core ASX suitable for pregnant or breastfeeding women?

Due to the potency and purity of the ingredients, it is advised to check with a doctor before taking this product if you are pregnant or breastfeeding. 

Can Core ASX be taken with other supplements?

Yes, Core ASX can be taken alongside any other dietary supplement. However, it is advised to check the ingredients list beforehand to ensure that you are not over-consuming certain nutrients, such as vitamins and minerals. 

Can Core ASX be taken with antibiotics or other medications?

Due to the potency and purity of the ingredients, it is advised to check with a doctor before taking this product if you are taking any medications, including antibiotics and antidepressants. 

Does Core ASX contain safe ingredients?

Yes, all ingredients contained in Core ASX have been deemed safe for human consumption. 

How many Core ASX capsules should be taken each day?

Take 1 capsule per day for antioxidant protection, skin health and anti-aging, muscle recovery and cognitive health. Take 2 capsules per day for additional immunity and eye care support. We recommend taking the full dose of 2 capsules per day. 

When is the best time to take Core ASX?

Core ASX can be taken at any time of day. For optimum absorption, consume either with or shortly after food. 

What happens if I miss my daily dose?

If you forget to take your daily serving of Core ASX, do not worry! There is no need to double your next dose, simply continue taking the product as normal. 

For how long should I be using Core ASX?

Core ASX can be used daily indefinitely. There is no need to stop taking Core ASX after a set period of time or to cycle the product ‘on and off’.

Why is Core ASX more expensive than other supplements?

Core ASX contains a natural astaxanthin scientifically proven to enhance human health. It has been taken from the richest source of astaxanthin in nature, has been featured in over 400 peer-reviewed studies and is backed by more than 30 years of scientific research. Nothing has been compromised when it comes to the safety, quality and efficacy of this product. 

How is Core ASX different to other similar supplements on the market?

By using natural clinically studied astaxanthin “ASX”, Core ASX is unbeatable when it comes to quality and safety. Synthetic astaxanthin makes up more than 95% of the  global market (since it is cheaper and easier to produce), but it has never been studied for its safety and has been shown to be inferior when it comes to performance. HEBE LIFE will only ever cater for the top 5% of the market. 

Will I experience any negative side effects when taking Core ASX?

No, there are no known side effects from any of the ingredients contained in Core ASX. If negative side effects do occur, please stop taking Core ASX immediately and consult with your doctor. 

Is Core ASX suitable for both men and women?

Yes, Core ASX can be used by men and women of all ages. 

Is Core ASX suitable for children?

While there is nothing in the product that may be harmful to children, the potency and purity of the ingredients mean that Core ASX should be used by adults only. 

PURCHASING & PAYMENTS

How can I purchase HEBE LIFE product?

HEBE LIFE products are sold on the online store on HEBE LIFE website. 

How can I pay for my purchase?

We accept all major credit and debit cards. In addition to Apple Pay, Google pay and PayPal. 

How can I get an ID code?

You get an ID Code if you are referred by one of HEBE LIFE affiliates. 

What if my ID code is not working?

Please contact us and a member of our team will get back to you as soon as possible. 

Can I use more than one ID code in a single purchase?

Only one ID code can be used for a single purchase. 

Can I use the ID code more than once?

Some ID codes can be used more than once but in separate purchases. 

Is there a limitation on the quantity of a product I need to buy in a single purchase?

There is no limitation on product quantity you would like to purchase. However, due to the rarity of some ingredients no guarantee as to how much of the product can be produced each year. 

What currency do you accept for payments?

We accept payments in GBP, USD and EUR. Your payment currency will be automatically determined based on your geographical location. 

What is the cost of HEBE LIFE products?

All prices are declared on HEBE LIFE website.

How does the currency conversion rate are calculated on HEBE LIFE store?

An average currency conversion rate is fixed on our e-commerce platform to assure stable worldwide product price. 

Do I pay for shipping?

No, express free delivery is included for all worldwide shipments. 

Do I pay for custom TAX/duty if I am outside the UK?

Yes, this changes subject to where you are located. UK, EU and USA orders: all taxes and duties paid. No additional charges. All other regions: taxes and duty may apply. Please check your local customs website to confirm.

SHIPPING & RETURNS

Where are the products shipped from?

HEBE LIFE products are shipped from the United Kingdom. 

What countries do you ship to outside of the UK?

We ship to over 100 countries including the UK, Europe, USA, Canada and GCC. To confirm availability, please select your country at the checkout process and you will be advised if this is available. 

How long does shipping take?

You order will be dispatched immediately Monday to Friday from the United Kingdom. Orders within the UK are delivered within 2 – 3 days. 

For International orders we primarily use DHL Worldwide Express. Please allow from 7-15 days for international delivery. Please be aware that while delivery times may vary by destination, some countries may incur additional delays due to customs clearance.

How can I check the status of my delivery?

An order update with the courier details and tracking number will be sent to you once your order is dispatched. 

What courier partner do you use?

Our 3PL company mainly use DHL Worldwide Express courier for international shipping, in addition to many reputable couriers for express DDP delivery for the orders. Selection varies based on order inputs, reliability and efficiency. 

What should I do if I’m not at home when delivery is scheduled?

You can re-arrange delivery with the courier. Please contact the courier directly using the tracking information provided.

If I’m not happy with my products can I get a refund?

While we hope that you will be happy with your HEBE LIFE product, we do accept returns.

To return your supplements, please contact us within 14 days of receiving your purchase and return the unopened product in its original sealed condition with the security tag intact and we will process your refund within 14 days of receipt. 

Do I incur any expenses if I returned the purchased items?

Returns made within the UK will receive a full refund as long as your purchase remains unopened and it is returned intact, without any defects. Shipping costs are non-refundable unless the product is defective. 

For our International customers that would like to initiate a return, we will offer a full refund under the same terms, minus any paid VAT, duty and/or customs tax that we would not be able to refund.

 

 

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